第一章 单元测试

1、 问题:Why should hotel staff study hotel English（ ）?
选项：
A:Boosting Customer Satisfaction and Loyalty, since many guests speak English
B:Reflecting the Hotel’s International Image
C:For communication with foreign guests
D:Team Collaboration, since some hotel staff are from English-speaking countries
答案: 【
Boosting Customer Satisfaction and Loyalty, since many guests speak English
Reflecting the Hotel’s International Image
For communication with foreign guests
Team Collaboration, since some hotel staff are from English-speaking countries
】

2、 问题:How to learn hotel English well（ ）?
选项：
A:Keep positive attitude and work hard
B:Store words only
C:Role play the conversation
D:Store sentences only
答案: 【
Keep positive attitude and work hard
Role play the conversation
】

3、 问题:Housekeeping is the department where we provide clean rooms and services to guests. （ ）
选项：
A:对
B:错
答案: 【
对
】

4、 问题:Laundry service is in （ ）department?
选项：
A:Recreation
B:Housekeeping
C:Food & Beverage
D:Front Office
答案: 【
Housekeeping
】

5、 问题:The swimming pool is free of charge to registered guests. （ ）
选项：
A:对
B:错
答案: 【
对
】

第二章 单元测试

1、 问题:When a guest wants to make a room reservation, which word can be used?（ ）
选项：
A:Confirm
B:Cancel
C:Reservation
D:Departure
答案: 【
Reservation
】

2、 问题:Which of the following are common booking channels in a hotel?（ ）
选项：
A:Direct bookings at the hotel Front Desk
B:Online platforms
C:Fax Booking
D:Travel agencies
答案: 【
Direct bookings at the hotel Front Desk
Online platforms
Travel agencies
】

3、 问题:A double room usually has two single beds.（ ）
选项：
A:对
B:错
答案: 【
错
】

4、 问题:为客人更改预订时，必须首先核对客人身份证件信息。（ ）
选项：
A:对
B:错
答案: 【
对
】

5、 问题:更改预订的标准流程中，查询房态步骤直接影响能否满足客人新需求。（ ）
选项：
A:对
B:错
答案: 【
对
】

第三章 单元测试

1、 问题:Registration form is to record guest’s information upon check- in. （ ）
选项：
A:对
B:错
答案: 【
对
】

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