2026年知到答案 出境领队英语 最新知到智慧树满分章节测试答案

绪论 单元测试

1、 问题:

Which of the following is not part of the duties of an outbound tour leader?

选项：
A:

Coordinate travel itinerary arrangements

B:

Ensure the safety of tourists’ personal and property

C:

Provide tourists with historical and cultural explanations of attractions

D:

Handle emergencies that tourists encounter during the trip

答案: 【

Provide tourists with historical and cultural explanations of attractions

】

2、 问题:

In the context of airport check-in, which of the following English expressions is used to inquire about seat preferences?

选项：
A:

Do you have any checked luggage?

B:

Can I have an aisle seat?

C:

What’s the boarding time?

D:

Where is the boarding gate?

答案: 【

Can I have an aisle seat?

】

3、 问题:

When a tour leader is leading tourists to a country, they must consider local cultural customs while using appropriate English expressions when communicating with the local guide. It is known that people in this country have a strong sense of time and value punctuality, and that it is impolite to make noise while eating. Which of the following actions and English expressions is the most appropriate for the tour leader when communicating itinerary arrangements with the local guide?

选项：
A:

The tour leader arrives slightly late and says, ‘Sorry, I’m a little late. But it doesn’t matter.’ and then starts discussing the itinerary.

B:

The tour leader arrives on time and says, ‘Good to see you. Let’s discuss the itinerary according to our scheduled time.’ while respecting local dining etiquette.

C:

The tour leader arrives on time but does not mention anything related to time, directly saying, ‘Let’s talk about the places we will visit.’, ignoring local time concepts.

D:

The tour leader is late and says, ‘Sorry for being late. Time here is so flexible.’, showing disrespect for local time concepts.

答案: 【

The tour leader arrives on time and says, ‘Good to see you. Let’s discuss the itinerary according to our scheduled time.’ while respecting local dining etiquette.

】

4、 问题:

What are the stages involved in the workflow of outbound group leaders? (At least two correct options)

选项：
A:

Airport process

B:

Hotel service

C:

Shopping and tax refund

D:

Sightseeing explanation

答案: 【

Airport process

Hotel service

Shopping and tax refund

Sightseeing explanation

】

5、 问题:

In the event of a tourist suddenly falling ill during the outbound group leader’s work, which of the following actions are correct? (At least two correct options)

选项：
A:

Immediately contact local medical institutions

B:

Report the situation to the travel agency

C:

Calm the tourist’s emotions

D:

Self-medicate the tourist

答案: 【

Immediately contact local medical institutions

Report the situation to the travel agency

Calm the tourist’s emotions

】

6、 问题:

Outbound group leaders only need to master English expression and do not need to understand national tourism industry standards.

选项：
A:正确
B:错误
答案: 【
错误
】

7、 问题:

During overseas travel, if there is a sudden political turmoil, the leader can decide to change the itinerary to ensure the safety of tourists without reporting to the travel agency.

选项：
A:正确
B:错误
答案: 【
错误
】

8、 问题:

When tourists discover quality issues with goods during overseas shopping and request a refund, what should the leader do first?

选项：
A:

Directly assist tourists in negotiating a refund with the merchant

B:

Let tourists negotiate with the merchant themselves

C:

Understand the local return policy and process

D:

Report the situation to the travel agency

答案: 【

Understand the local return policy and process

】

9、 问题:

Which of the following is a common English expression used by outbound group leaders when checking in at the airport?

选项：
A:

I’d like to check out.

B:

I’d like to check in.

C:

I’d like to make a reservation.

D:

I’d like to cancel my reservation.

答案: 【

I’d like to check in.

】

10、 问题:

During the travel itinerary, if a tourist has a conflict with a local resident, which step should the leader take last when handling the problem?

选项：
A:

Control the scene to avoid escalating the conflict

B:

Understand the reasons for the conflict and the demands of both parties

C:

Communicate and coordinate with relevant departments to resolve the problem

D:

Summarize lessons learned to avoid similar situations in the future

答案: 【

Summarize lessons learned to avoid similar situations in the future

】

第一章 单元测试

1、 问题:

Which of the following is not part of the pre-departure preparation work for outbound tour leaders?

选项：
A:

Organizing a pre-departure briefing

B:

Understanding cultural rules and taboos of the destination

C:

Arranging tourists’ dietary preferences during the travel itinerary

D:

Checking if tourists’ documents and visas are complete

答案: 【

Arranging tourists’ dietary preferences during the travel itinerary

】

2、 问题:

In the case, tour leader Xiao Li skipped the pre-departure briefing, leading to tourist Mr. Huang causing a cultural conflict in the UAE. Using critical thinking analysis, which of the following is the root cause of this event?

选项：
A:

Tourist Mr. Huang himself lacks understanding of the local culture

B:

Tour leader Xiao Li did not follow the process for the pre-departure briefing, resulting in incomplete information transmission

C:

The local photography cultural rules and taboos are too complex

D:

Tourist Mr. Huang did not proactively inquire about the local cultural situation with the tour leader

答案: 【

Tour leader Xiao Li did not follow the process for the pre-departure briefing, resulting in incomplete information transmission

】

3、 问题:

When the tour leader is managing risks before the trip and encounters a situation where a traveler suddenly falls ill, which of the following responses is correct?

选项：
A:

Immediately contact the local hospital and report the situation to the travel agency

B:

Allow the traveler to go to the hospital on their own while the leader continues to lead the group

C:

Ignore the traveler’s illness and continue the trip as planned

D:

Require the traveler to continue the trip and see a doctor after the itinerary is over

答案: 【

Immediately contact the local hospital and report the situation to the travel agency

】

4、 问题:

Which of the following English vocabulary belongs to the Documents category in pre-departure preparation? (At least two correct options)

选项：
A:

passport

B:

visa

C:

boarding pass

D:

luggage

答案: 【

passport

visa

boarding pass

】

5、 问题:

In the pre-departure preparation for outbound travel, which of the following actions require the use of vocabulary from the Communication category? (At least two correct options)

选项：
A:

remind team members to check the validity of passports

B:

verify the reception plan

C:

confirm the boarding time

D:

pack luggage

答案: 【

remind team members to check the validity of passports

verify the reception plan

confirm the boarding time

】

6、 问题:

Which of the following English vocabulary means ‘登机牌’?

选项：
A:

passport

B:

visa

C:

boarding pass

D:

ID card

答案: 【

boarding pass

】

7、 问题:

During pre-departure preparation for outbound travel, if you need to remind team members to check passport validity, confirm hotel booking information, and verify the reception plan, which vocabulary can most comprehensively cover these actions?

选项：
A:

remind

B:

confirm

C:

double-check

D:

pack

答案: 【

double-check

】

8、 问题:

In the pre-departure briefing for trips to Singapore, Malaysia, and Thailand, the tour leader only needs to convey the itinerary information.

选项：
A:正确
B:错误
答案: 【
错误
】

9、 问题:

It is not necessary for the tour leader to design a clear structure for the pre-departure briefing, as long as information is conveyed.

选项：
A:正确
B:错误
答案: 【
错误
】

10、 问题:

Which of the following is not included in the information that needs to be covered in the pre-departure briefing for Singapore, Malaysia, and Thailand?

选项：
A:

Itinerary

B:

Introduction to domestic tourist attractions

C:

Destination culture and customs

D:

Entry and exit regulations

答案: 【

Introduction to domestic tourist attractions

】

第二章 单元测试

1、 问题:

In an airport announcement, when hearing the English broadcast with different accents saying “We regret to inform you that Flight CA123 to Beijing is cancelled due to bad weather. Passengers are requested to proceed to the service desk for re-arrangement,” even though the accent affects understanding, it is still possible to accurately identify key information such as the flight number, destination, event, and subsequent action requirements. This situation indicates that the key knowledge related to airport announcements has been mastered.

选项：
A:正确
B:错误
答案: 【
错误
】

2、 问题:

Which of the following words is commonly used in the context of airport security checks and waiting areas?

选项：
A:

exceed

B:

table

C:

book

D:

chair

答案: 【

exceed

】

3、 问题:

In the airport security scene, when staff find that a passenger’s luggage is overweight, which expression accurately conveys the information while employing diverse tones and appropriate emotional expression?

选项：
A:

Your luggage exceeds the weight limit. Pay the extra fee.

B:

Oh dear, I’m afraid your luggage exceeds the weight limit. Could you please pay the extra fee? Thank you for your understanding.

C:

Luggage overweight. Pay money.

D:

Your luggage is too heavy. Pay the fee.

答案: 【

Oh dear, I’m afraid your luggage exceeds the weight limit. Could you please pay the extra fee? Thank you for your understanding.

】

4、 问题:

At the airport, where should you go to check in for your flight?

选项：
A:

Terminal

B:

Check-in counter

C:

Lounge

D:

Self-check-in machine

答案: 【

Check-in counter

】

5、 问题:

Which of the following belong to the keywords related to airport check-in and handling of excess luggage? (At least two correct options)

选项：
A:

seat preference

B:

aisle seat

C:

window seat

D:

boarding pass

答案: 【

seat preference

aisle seat

window seat

boarding pass

】

6、 问题:

In the context of airport check-in and handling of excess luggage, which of the following practices align with the professional responsibilities of an outbound tour leader? (At least two correct options)

选项：
A:

When a guest’s luggage is overweight, suggest the guest reasonably redistribute their luggage

B:

During the check-in process, assist guests in solving various problems they encounter

C:

Coordinate with airport staff to ensure smooth check-in operations

D:

Carefully verify whether the guest’s exit documents are complete

答案: 【

When a guest’s luggage is overweight, suggest the guest reasonably redistribute their luggage

During the check-in process, assist guests in solving various problems they encounter

Coordinate with airport staff to ensure smooth check-in operations

Carefully verify whether the guest’s exit documents are complete

】

7、 问题:

The airport check-in process does not include the security check step.

选项：
A:正确
B:错误
答案: 【
错误
】

8、 问题:

At the airport check-in, a passenger wants a window seat. Which of the following terms can express this need?

选项：
A:

aisle seat

B:

Window seat

C:

seat preference

D:

Could you explain …?

答案: 【

Window seat

】

第三章 单元测试

1、 问题:

Which of the following is the main responsibility of the tour leader regarding the safety of tourists’ belongings on the plane?

选项：
A:

Keep the belongings on behalf of the tourists

B:

Raise tourists’ awareness of belongings’ safety

C:

Purchase property insurance for tourists

D:

Bear the compensation responsibility for tourists’ stolen belongings

答案: 【

Raise tourists’ awareness of belongings’ safety

】